Cloud Solutions Architect for Energy and Utilities
1 semana atrás
**About the Role**
We are seeking a Cloud Solutions Architect to join our Strategic Industries team, focusing on the Energy and Utilities vertical. This role is an excellent opportunity to work with customers as a trusted advisor, enabling their cloud journey and growing their knowledge of AWS cloud services and technologies.
About the Team
The Strategic Industries group at AWS Enterprise Support works closely with customers to understand their business needs and drivers. As a Cloud Solutions Architect, you will be part of this team, working alongside dedicated account teams to deliver value to our Enterprise Support customers.
About You
To succeed in this role, you should have experience working with operational parameters and troubleshooting for three or more of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment. Additionally, you should have professional fluency in English and Portuguese.
Responsibilities
- Develop trusting relationships with customers, understanding their business needs and drivers, reviewing service disruptions, and providing monthly/quarterly metrics.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting processes for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
- E nsure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
- Work with customers across all levels, from developers through to C-Suite executives.
- Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
Why Work at AWS?
We're committed to fostering an inclusive culture that empowers employees to be proud of their differences. Our employee-led affinity groups promote diversity, equity, and inclusion, ensuring everyone feels valued and respected.
We offer competitive salaries and benefits, including health insurance, retirement plans, and paid time off. The estimated salary for this role is $120,000 - $180,000 per year, based on location and experience.
This is an exciting opportunity to join a dynamic team and contribute to shaping the future of cloud computing. If you're passionate about delivering exceptional customer experiences and driving innovation, apply now
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