Cloud Innovations Specialist, Strategic Account Manager

Há 1 mês


Lisboa, Lisboa, Portugal Aws Emea Sarl (Portugal Branch) Tempo inteiro
Job Description

About Us:

AWS Enterprise Support is a global organization dedicated to delivering exceptional support to our customers. We are seeking a highly skilled Technical Account Manager (TAM) to join our team in the Energy and Utilities vertical.

Your Role:

As a TAM, you will be responsible for developing trusting relationships with our strategic accounts, understanding their business needs, and providing expert technical guidance to drive innovation and growth.

Key Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with customers, understand their business objectives, and provide tailored solutions to meet their needs.
  • Technical Expertise: Utilize your technical skills to resolve complex support issues, troubleshoot system problems, and optimize customer environments.
  • Collaboration: Work closely with cross-functional teams, including Solutions Architects, Business Developers, and Sales Account Managers, to deliver exceptional customer experiences.

Requirements:

  • Experience: 3+ years of experience in operational parameters and troubleshooting for distributed systems, with expertise in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data analytics, security, or applications development.
  • Skillset: Professional fluency in English and Portuguese, with experience working with AWS services or other cloud offerings.
  • Education: Bachelor's degree from an accredited institution.

Benefits:

  • Competitive Salary: €80,000 - €100,000 per annum, depending on experience.
  • Opportunities for Growth: Join a dynamic team with opportunities for professional development and career advancement.
  • Diversity and Inclusion: AWS is an equal opportunities employer, committed to fostering a diverse and inclusive workplace.

About AWS Emea Sarl (Portugal Branch):

We are a leading provider of cloud computing services, dedicated to helping businesses innovate and succeed in the digital age. Our team is passionate about delivering exceptional customer experiences and driving technological innovation.



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