Strategic Account Growth Manager

Há 12 horas


Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro
About the Role

As a Strategic Account Growth Manager at Pipedrive, you will serve as the post-sale face of the company for strategic accounts. Your primary responsibility will be to onboard customers by assessing their business needs and creating a custom success plan to ensure adoption and value realization.

Key Responsibilities
  • Proactively build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention.
  • Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
  • Engage in continuous discovery with assigned accounts to uncover upsell opportunities and drive expansion revenue within their portfolio.
  • Tailor content and communication style to service a variety of stakeholders from senior executives to end-users.
Requirements
  • 2+ years of professional experience in Account Management/Customer Success within the tech industry.
  • Ability to manage competing priorities and adapt quickly in a fast-paced environment without losing personal touch with customers or strategy.
  • Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows.
  • A focus on keeping up to date with product changes and consistently having strong knowledge of product features.
  • Strength in effectively partnering with cross-functional teams to infuse the customer's voice and needs back into the business.
About the Team

Pipedrive is a leading sales CRM platform that helps businesses close more deals and grow their sales pipeline. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions.

What We Offer
  • An estimated salary of $80,000 - $120,000 per year based on location and experience.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A comprehensive benefits package including health insurance, retirement plans, and paid time off.


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