Financial Services Representative
Há 6 dias
As a Financial Services Representative - Spanish Speaker, you will play a critical role in supporting our clients' various areas of finance. You will be an active participant in ensuring client guidelines are followed, promoting service improvements, and actively contributing to the overall user experience.
Key Responsibilities:- Support clients through multiple channels (phone, email, chat, social media)
- Answer questions and provide guidance on features, functionality, and account setup
- Help resolve technical issues, such as login errors or payment delays
- Guide users through the account creation or identity verification process
- Escalate unresolved or complex issues to higher-level support teams
- High level of Spanish (oral and written) and English (C1 level)
- Strong analytical and troubleshooting skills
- Familiarity with mobile apps, digital payments, and online platforms
- Previous experience in customer service, support roles, or call centers is preferred
We offer a range of benefits, including a competitive salary, meal allowance, transport allowance, and full paid training on the company and project. You will also receive free private health insurance after 6 months.
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Financial Services Representative
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