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Multilingual Customer Service Representative
1 semana atrás
**Join Our Team as a Multilingual Customer Service Representative**
We're seeking a highly skilled and motivated individual to join our team as a Multilingual Customer Service Representative. This role requires excellent communication skills and the ability to build strong relationships with clients.
Job Description:
As a Multilingual Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to account setup, verification, logins, financial matters, and technical problems. You will also act as a trusted advisor, particularly to clients in the sports industry.
Responsibilities:
- Handle customer inquiries through phone, chat, email, and social media
- Resolve issues related to account setup, verification, logins, financial matters, and technical problems
- Act as a trusted advisor, particularly to clients in the sports industry
- Respond swiftly to inquiries, feedback, and concerns
- Build strong relationships with clients through clear, effective communication
- Maintain high service standards in accordance with company policies
- Suggest improvements to processes to elevate the overall customer experience
Requirements:
- Fluent in Turkish (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
What We Offer:
- Competitive Salary: Attractive compensation reflecting your skills and experience
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Health and Life Insurance: Comprehensive coverage supporting your well-being
- Onsite Work Environment: Collaborative and communicative office setting
- Relocation Package: Support for relocation to ensure a smooth transition
