Portuguese Speaking Customer Service Expert

Há 4 dias


Vila Nova de Gaia, Porto, Portugal Patrique Mercier Recruitment PT Tempo inteiro

We are excited to present a fantastic opportunity for a Portuguese Speaking Client Support Representative based in Athens Our agency specializes in connecting skilled professionals with exceptional career opportunities, and we are seeking a motivated individual to join us. In this role, you will provide top-notch support to our Portuguese-speaking clients, addressing their inquiries and enhancing their overall experience with our services.

About Us

Patrique Mercier Recruitment PT is committed to providing exceptional career opportunities for skilled professionals. Our team of experts is dedicated to connecting talented individuals with top companies, and we are proud to offer a range of benefits and perks to our employees.

Responsibilities
  • Provide excellent customer support to Portuguese-speaking clients through various communication channels.
  • Respond to client inquiries in a timely and efficient manner, ensuring high levels of satisfaction.
  • Collaborate with team members to share knowledge and best practices.
  • Accurately document all client interactions in our CRM system for effective communication.
  • Assist clients during the onboarding process, helping them to understand our services and tools.
  • Identify client needs and provide tailored solutions to enhance their overall experience.
  • Engage in continuous training to stay updated on products and best practices in customer support.
Requirements
  • Fluency in Portuguese and English is essential.
  • Previous experience in customer support or a client-facing role is highly preferred.
  • Excellent communication skills with a strong emphasis on client satisfaction.
  • Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
  • Familiarity with customer support software and CRM systems is a plus.
  • A proactive approach and a genuine desire to assist clients are crucial for success in this role.
  • Flexibility to work various shifts, including evenings and weekends if necessary.


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