IT Process Associate

1 dia atrás


Lisboa, Lisboa, Portugal Genpact Tempo inteiro
Job Description

We are seeking a highly skilled IT Process Associate to join our team. As an IT Process Associate, you will provide technical support to our customers via phone, chat, and email. You will be responsible for troubleshooting and resolving technical issues according to Standard Operating Procedures (SOP) and process trainings. Your duties will include providing support in multiple languages, including Spanish, Portuguese, and English.

Responsibilities

• Provide technical support via phone, chat, and email
• Troubleshoot and resolve technical issues according to SOP and process trainings
• Communicate effectively with customers and internal stakeholders
• Maintain accurate records of all cases
• Collaborate with the management team and process trainers to improve processes and procedures

Requirements

To be successful in this role, you will need:

• Very good knowledge of Spanish, Portuguese, and English languages
• Basic understanding of computer systems, mobile devices, and other tech products
• Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)
• Analytical thinking and self-starter skills
• Good interaction and communication skills
• Collaborative approach

What We Offer

We offer a competitive salary and stable employment contract. You will have the opportunity to work in a multicultural and diverse environment with employees from over 30 countries. Genpact supports language courses, professional trainings, and career development opportunities. You will also have access to our award-winning learning platform and benefits such as private medical package, meal vouchers, or access to wellness programs.

About Us

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
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