Process Associate

Há 6 dias


Lisboa, Lisboa, Portugal Genpact Tempo inteiro

As a Process Associate - IT Services, you will play a vital role in ensuring that our customers receive the highest level of service and support.

About the Role

In this role, you will be responsible for providing customer support via phone, chat, and email. You will also work closely with our process trainers and management team to identify areas for improvement and implement changes to our processes and procedures.

You will have the opportunity to work with a diverse range of customers and troubleshoot technical issues using your analytical skills and knowledge of computer systems, mobile devices, and other tech products.

To be successful in this role, you will need excellent communication skills, both written and verbal, and the ability to work flexibly to meet business needs.

Key Responsibilities:

  • Provide customer support via phone, chat, and email
  • Identify areas for improvement and implement changes to our processes and procedures
  • Work closely with process trainers and management team to ensure exceptional customer experiences
  • Develop and maintain knowledge of company policies and procedures
  • Other duties as assigned

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 1 year of experience in customer support or related field
  • Excellent communication and problem-solving skills
  • Ability to work flexible hours to meet business needs
  • Knowledge of computer systems, mobile devices, and other tech products
  • Basic understanding of MS Office Suite

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