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Guest Experience Supervisor
1 semana atrás
Hotel Overview
Our luxury lifestyle hotel offers guests an exciting new hospitality experience in the heart of Lisbon. We are seeking a highly motivated and experienced Front Office Supervisor to join our team and help us deliver exceptional guest experiences.
Job Description
- Serve as a liaison between guests and hotel management, addressing special requests and ensuring VIP guests receive exclusive service.
- Handle guest complaints or concerns with a focus on finding immediate resolutions while maintaining a professional demeanor.
- Provide consistent and clear communication with other hotel departments to ensure a seamless guest experience.
Benefits
- Long term career growth opportunities.
- A motivated and connected team.
- 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts.