Senior Compliance Services Representative
2 semanas atrás
As a Senior Compliance Services Representative at Sovos, you will play a critical role in delivering tax compliance services to large and complex clients. You will be responsible for providing support to team members with client escalations and issue resolution, and will act as a trusted resource and extension of our client's tax compliance environment.
Key Responsibilities- Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software
- Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
- Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions
- Provide assistance to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
- Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
- Identify process improvement and/or standardization opportunities; offers suggestions to build internal efficiencies and reduce risk and lead internal process improvement projects
- Foster continuous improvement efforts; offers ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements
- Develop re-usable documentation and training material; leads training sessions
- Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
- Bachelor's degree or equivalent work experience
- 3+ years of client service related work experience
- Knowledge of Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Exemption Certificate Management
- Excellent time management, decision making, and organizational skills
- Detail oriented and ability to work independently in a fast-paced environment
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent interpersonal and professional communication skills
- Computer and internet skills to include Excel, Outlook and Word
- The tools to enhance your life - because we want you to enjoy your life outside of work
- Health Insurance
- Life Insurance
- Personal Accidents Insurance
- Meal Allowance
- Continuing opportunities for further Learning & Development
- Progressive Wellness Program
- A chance to work with talented and passionate people in a rewarding and values-driven environment
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