Digital Commerce Relationship Manager
2 semanas atrás
About DTC Jobs
DTC Jobs is a private community directly connected with over 200 hot DTC e-commerce companies. We fundamentally work to build in-house teams for these companies by connecting top-tier talent to the right opportunity.
Our Approach
We believe that job hunting should be simple and straightforward. When you apply on DTC Jobs, you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks.
Responsibilities
- Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
- Manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations.
- Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed.
- Collaborate with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions.
- Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs.
- Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement.
- Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention.
- Prepare and present regular account reviews to showcase value delivered and identify areas for growth.
- Stay informed on industry trends and client market conditions to offer relevant advice and solutions.
- Assist with contract renewals and work to ensure a high renewal rate among accounts.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce.
- Proven track record of maintaining strong client relationships and achieving sales targets or KPIs.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts and priorities effectively.
- Strong organizational skills with attention to detail.
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work collaboratively with cross-functional teams to achieve shared goals.
Estimated Salary
$80,000 - $110,000 per year, depending on location and experience.
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