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We are a leading provider of insurance solutions, committed to delivering exceptional customer experiences. Our team is passionate about helping individuals and businesses navigate the complex world of insurance.
Job Summary:
We are seeking a highly skilled French and English-speaking Customer Advisor to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing personalized assistance, solutions, and guidance to our clients regarding their insurance needs.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a friendly and professional manner
- Resolve issues efficiently and effectively while maintaining a high level of customer satisfaction
- Educate customers about insurance policies, benefits, and terms
- Maintain accurate records of customer interactions in our database
- Collaborate with team members to continuously improve customer experience
Requirements:
To succeed in this role, you will need:
- Native or near-native proficiency in French (spoken and written)
- Good command of English (training and communication will be conducted in English)
- Excellent communication and interpersonal skills
- Problem-solving mindset and ability to work in a fast-paced environment
- Willingness to work on-site in Lisbon
What We Offer:
We are committed to taking care of our team members. Here's what you can expect:
- Competitive salary with performance-based incentives
- Comprehensive health and life insurance plans
- Paid holidays and other leave benefits in accordance with Portuguese labor laws
- Career development: clear pathways for growth and promotion within the organization
- Continuous training and upskilling opportunities
Why Work with Us?
Lisbon is a vibrant city with endless opportunities. By joining our team, you'll have the chance to live and work in this amazing city while being part of a dynamic and supportive workplace.
