Cloud ERP Onboarding Specialist Advisor
3 semanas atrás
Job Summary
As a Cloud ERP Onboarding Specialist Advisor at SAP, you will play a critical role in ensuring the successful onboarding of our global customers. You will be responsible for managing a portfolio of accounts, overseeing general customer onboarding, implementation, and adoption needs, and assisting them in meeting their objectives.
Key Responsibilities
Manage a portfolio of accounts with a moderate level of complexity
Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding and activating targeted customer segments
Onboard and orient customers, focusing on how to get started
Address challenges and questions to break through barriers inhibiting onboarding and adoption
Introduce customers to key resources, adjust engagements to fit their needs, and set onboarding delivery expectations
Participate in developing customer-facing collaterals/best practices in alignment with other stakeholders inside and outside the direct team
Advise on transformation, project, and technology readiness areas
Guide customers through enablement planning in alignment with their business goals and identified needs
Jointly plan, with the customer, the delivery of targeted customer best practice guidance along the customer onboarding lifecycle
Effectively communicate customer status and risks to internal and external stakeholders
Document mitigation plans
Support/Attend customer enablement events as needed
Requirements
3+ years of experience working with external clients and software implementations, post-sale account management, sales or project experience either within a specific Cloud ERP, especially experience with GROW with SAP and RISE with SAP offering
Functional expertise
Has good experience working in global teams and environments
Has solid experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales
Has experience with cloud solutions, preferably SAP
Has functional knowledge of the targeted SAP S/4HANA private and public editions
Has strong understanding of the customer onboarding lifecycle from a strategic and tactical perspective
Has knowledge of SAP internal processes around customer management
Has knowledge of SAP internal tools around customer engagement
Is comfortable and experienced with delivering content to customers in a One-on-One or one-to-many environment
Has strong communication skills and the ability to credibly present recommendations to senior levels
Fluent in local language and in English (oral and written), and additional languages are welcomed (Spanish, Italian, French and/or Arabic)
About Us
SAP is a global company with a highly collaborative team ethic and commitment to personal development. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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