German Language Consultant for International Customer Support

Há 3 dias


Coimbra, Coimbra, Portugal Buscojobs Portugal Tempo inteiro

We are seeking an experienced German-speaking customer support consultant to join our dynamic team at Netflix. As a key member of our international customer support team, you will be responsible for communicating with subscribers through chat and phone in German.

About the Role

This is a fantastic opportunity to start your career in Greece and work for one of the world's leading entertainment services. You will have the chance to work from home in Athens and enjoy a multicultural environment.

As a German-speaking customer support consultant, you will play a crucial role in providing exceptional customer service to our subscribers. Your responsibilities will include:

  • Communicating with subscribers through chat and phone in German
  • Answering how-to questions about payment and troubleshooting streaming and content issues
  • Assisting subscribers with navigation on Netflix
Requirements

To be successful in this role, you will need to possess excellent communication skills in German, as well as C1/C2 English skills. A bachelor's degree is preferred, and you should have a minimum of 6 months of relevant customer care experience. Additionally, you should have a general understanding of online marketing products/services being supported.

A EU passport is required, and relocation to Greece is mandatory. If you're looking for a challenging and rewarding role in a multinational company, this could be the perfect opportunity for you.

What We Offer

We offer an excellent salary of €14 x 12 = €168 per month, plus a monthly performance bonus up to €145 gross. We also provide a relocation package covered and an Athens-based position with a work-from-home policy. As part of our team, you'll have the opportunity to grow in a multicultural environment and receive training and familiarization.

Only CVs in English will be reviewed.



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