Senior CRM Project Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Kwan Tempo inteiro

Job Description:

At Kwan, we strive to create platforms for growth, leveraging your unique skills and professional background to place you in a project that showcases your talents. Our goal is to provide continuous support throughout your career journey, collaborating and evolving together to construct a brighter future. Currently, we are seeking an exceptional Senior CRM Project Lead who thrives on complex challenges and is ready to seize this opportunity.

Responsibilities:

- Lead the implementation of CRM solutions, focusing on Microsoft Dynamics and SAP Commerce, ensuring successful project delivery.
- Collaborate with business units to maintain and review the project backlog, prioritise tasks based on business value, and manage stakeholder expectations.
- Define project timelines and delivery schedules, ensuring deadlines are met while coordinating cross-functional teams.
- Oversee and optimise business processes related to CRM, particularly in the Lead-to-Quote domain, ensuring best practices and industry standards are applied.
- Provide technical and functional support for implemented CRM solutions, promoting continuous improvement of processes and systems.
- Document project processes, status reports, and communication, ensuring clear interaction with all levels of the organisation and clients.

Requirements:

- 3+ years of experience as a Senior CRM Project Lead or similar role.
- Deep knowledge of CRM-related business processes, especially within the Lead-to-Quote domain.
- Proven experience managing cross-functional teams, with a demonstrated ability to lead, motivate, and develop team members.
- Strong project management skills, including experience in project methodologies and the ability to negotiate timelines and resources with stakeholders.
- Ability to analyse and interpret data for informed decision-making and process improvements.
- Expertise in conducting requirements analysis and technical specifications documentation.
- Knowledge of industry best practices and standards for CRM implementation and management.
- Strong negotiation skills to manage deadlines, resources, and expectations with internal and external stakeholders.
- Ability to promote and lead continuous improvement initiatives in CRM processes and systems.
- Experience in delivering technical and functional support for CRM systems in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Good communication and collaboration abilities.


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