Electromechanical Device Support Professional

Há 5 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Job Title: Electromechanical Device Support Professional

We are seeking an experienced Electromechanical Device Support Professional to join our team. As a specialist in electromechanical device support, you will be responsible for providing support to Finnish speaking customers, field engineers, and business partners engineers for escalated issues.

The ideal candidate will have a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

  • Develop detailed printer hardware knowledge to a specialist level.
  • Control interactions with customers using persuasion and influencing skills.
  • Work under pressure and deal positively with difficult situations.
  • Understand and troubleshoot technical problems.
  • Convey sensitivity and a positive approach to customer needs.
  • Exhibit effective interactive skills and the ability to work as part of a team.

Responsibilities:

  • Providing support to Finnish speaking customers, field engineers, and business partners engineers for escalated issues.
  • Developing detailed printer hardware knowledge to a specialist level.
  • Working under pressure and dealing positively with difficult situations.

Requirements:

  • A-Level Education / Leaving Certificate or equivalent.
  • Fluency in Finnish.
  • Minimum of 1 year working in supporting electro-mechanical devices.
  • Skill and competency in providing professional technical telephone support.
  • Experience in troubleshooting known/unknown technical queries.
  • Very good knowledge of the current range of printing products.
  • Good and detailed knowledge of the Xerographic process.
  • Good and detailed knowledge of Colour Printing Theory.


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