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Incident Management Specialist

Há 1 mês

Porto, Porto, Portugal Euronext Tempo inteiro
Incident Management Specialist

Euronext is seeking an Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for ensuring the efficient and timely restoration of services in the event of an incident. Your key responsibilities will include:

  • Establishing and maintaining strong relationships with key stakeholders to ensure service requirements are understood and incorporated into a framework of continuous improvement.
  • Ensuring incidents are escalated and facilitated to enable efficient and timely service restorations.
  • Communicating with all levels of management regarding Priority 1 and Priority 2 incidents.
  • Performing trend analysis on incidents to identify and prevent them.
  • Facilitating the restoration of service and ensuring the correct technical staff is working on an incident.

As an Incident Management Specialist, you will be working closely with our technical teams to ensure that our services are restored as quickly as possible in the event of an incident. You will also be responsible for identifying and implementing process improvements to ensure that our incident management processes are as efficient as possible.

Key qualifications for this role include:

  • A degree or equivalent in a computer-related subject.
  • Excellent communication and interpersonal skills.
  • Fluency in English.
  • Knowledge of IT concepts and ITIL framework.

We are proud to be an equal opportunity employer and value diversity and inclusion in the workplace.