Advanced Data Center Support Specialist

3 semanas atrás


Oeiras, Lisboa, Portugal Cisco Tempo inteiro

About Cisco

Cisco is a leading provider of networking equipment and software. We enable service providers, enterprises, and governments to create value for their customers and transform their organizations.

Job Summary

This position offers an estimated annual salary range of $120,000 - $180,000 depending on location and experience.

Job Description

We are seeking an Advanced Data Center Support Specialist to join our team. In this role, you will provide top-level technical support for Cisco Data Center products to customers, partners, account teams, and other TAC engineers via phone, email, and WebEx.

You will apply analytical skills and technical knowledge to troubleshoot, debug, and tackle product and network problems of moderate to high complexity. This may involve working with cross-functional teams to resolve issues in heterogeneous network environments.

You will be a trusted technical authority to worldwide Cisco customers and partners, providing expert advice and guidance on the use of Cisco products.

Key Responsibilities

  • Provide technical support for Cisco Data Center products via multiple channels
  • Apply analytical skills and technical knowledge to troubleshoot and debug complex product and network problems
  • Work collaboratively with cross-functional teams to resolve issues in heterogeneous network environments
  • Develop and maintain relationships with key stakeholders, including customers, partners, and account teams

Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven technical knowledge in networking (CCNA level equivalent or above), network programmability (DevNet Associate level or above), installation, configuration, maintenance, and troubleshooting of blades and rack servers, UCS Manager, UCS-B and C servers, UCS Central, storage solutions (SAN, NAS, FC, FCoE, iSCSI, CIFS, NFS, PXE), operative systems, virtualization, and hypervisors (Microsoft Windows Server, Red Hat, SUSE, or VMware)
  • Complementary skills in TACACS, RADIUS, LDAP, CPU, DIMM, BMC, IPMI, QPI, PCIe, Ansible, Chef, Puppet, Python, Linux, and API
  • A minimum of 2 years of experience in a related field, preferably in a technical support or engineering role
  • An advanced degree in computer science, engineering, or a related field, or a combination of education and relevant work experience

Benefits

Cisco offers a comprehensive benefits package, including:

  • Competitive salary and bonus structure
  • Comprehensive health insurance
  • Retirement savings plan
  • Flexible work arrangements
  • Professional development opportunities

How to Apply

If you are a motivated and experienced professional looking to take your career to the next level, please submit your application, including your resume and cover letter, to us.



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