Digital Asset Support Expert
1 semana atrás
Token Metrics seeks a skilled Digital Asset Support Expert to provide exceptional customer service, ensuring seamless interactions with our diverse client base. Located in a global market with clients spanning over 50 countries, this role requires a professional with excellent communication skills, ability to multitask, and adaptability.
About the RoleThe successful candidate will be responsible for maintaining a positive attitude towards customers, responding promptly to inquiries, and resolving complaints efficiently. They will also need to stay informed about our products, communicate effectively through various channels, and collaborate with the team to enhance the customer experience.
Responsibilities:- Maintain a professional demeanor and respond promptly to customer inquiries
- Communicate product information and resolve customer complaints
- Process orders, applications, and requests in a timely manner
- Monitor and maintain accurate records of customer interactions
- Collaborate with the team to improve customer service processes and server experience
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with CRM systems and community management tools
- Customer orientation and ability to adapt/respond to different types of customers
We are a leading provider of AI-based crypto indices, rankings, and price predictions, catering to a diverse range of clients, from retail investors and traders to crypto fund managers. Our goal is to help our clients build profitable portfolios and navigate the complex world of cryptocurrency.
Estimated Salary: $65,000 - $85,000 per year, depending on location and experience.
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