Crypto Support Expert

Há 11 horas


Lisboa, Lisboa, Portugal Binance Tempo inteiro

Company Overview

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Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Job Description

We are looking for an experienced Crypto Support Expert to set up and expand our customer support operations team.

Crypto Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best experts are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative.

Crypto Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our experts can gather it for us.

Problem-solving also comes naturally to crypto care specialists. They're confident at troubleshooting and investigating if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

  • Handle high amounts of live chat and incoming emails
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers

Requirements

Salary

Our estimated salary range for this position is $50,000 - $70,000 per year, depending on your location and experience.

Fluent Language Skills

You must be a fluent English speaker and have a good understanding of the cryptocurrency market.

Experience

Minimum 1 year experience in customer service, preferably in finance or e-commerce industry.

Education

College degree or above.

Additional Requirements

  • A sense of responsibility and teamwork spirit
  • Ability to work under pressure
  • Strong communication skills
  • Passionate about the crypto industry
  • Willing to work weekends and irregular hours which will include night shifts

Why Binance

  • Shape the future with the world's leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

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