Technical Service Delivery Lead for French Market

2 semanas atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Unlock a rewarding career as our Technical Service Delivery Lead for the French market. With Planet, you'll be part of a dynamic team that's revolutionizing payments and commerce. As a key member, you'll oversee technical service delivery, ensuring seamless experiences for customers across France.

About Us

Planet is a leading technology company transforming the payment landscape by prioritizing customer experience. We offer integrated solutions that encompass payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

Role Overview:

The Technical Service Delivery Manager (TSDM) plays a pivotal role in boosting user experience, guaranteeing the smooth delivery of exceptional services that meet and exceed customer expectations. This position oversees various technical and service-oriented tasks, from tracking to cross-analysis, into ultimate remediation of operational reliability issues, case-hardened on reliable, well-established, and seamless delivery, leveraging customer satisfaction through balanced and cost-efficient methodologies.

Key Responsibilities:

  1. Collaborate with other teams to proactively monitor and identify patterns indicating persistent or co-related issues with a service impact to customers, while maintaining up-to-date knowledge of the latest technology needs/trends.
  2. Establish, maintain, and creatively develop an excellent relationship with customers and other stakeholders, leading to a convincing reliability level in our services and platforms.
  3. Embody both administrative and technical orientation, requiring highly skilled and hard-working individuals with superb leadership and interpersonal skills.
  4. Maintain high performance levels for service-related processes, deploying improvement campaigns as necessary.
  5. Taking full ownership of critical incidents, coordinating with multiple parties, and establishing effective communication between stakeholders, from beginning until case resolution and postmortem technical service reviews.
  6. Rigorously ensure that systems, procedures, and methodologies of work are in place to support outstanding service delivery levels, setting future optimization strategies.
  7. Develop a deep understanding of all projects delivered, gaining detailed technical insights on a given SOW, regardless of setup complexity.

Requirements:

  • Exceptional customer-facing skills, solid resource planning, and problem-solving skills.
  • Proficiency in leading both physical and virtual teams with operational ability in a diverse, large-scale environment.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Ability to manage and prioritize tasks efficiently with knowledge of data analytics and reporting, with absolute analytical mindset.
  • Solid technical troubleshooting experience (e.g., NOC, Engineering & ISS).
  • Solid technical background in Engineering for TCP-IP | Networks (Switching, Routing).
  • Wide proven experience of remote and on-site technical support.
  • Management experience with network operations or field teams.
  • Familiar with all types of production environments and kinds of hardware assembly and configuration.
  • Solid knowledge of MAN, LAN, and MPLS (Layer 2 & Layer 3).
  • Experience with all types of Wireless Networks (802.11x).
  • Networks & Wireless Design/Planning experience.

About You:

  • A minimum five years' experience in a similar role, or other related such as Head of Operations.
  • BSc/BA in Business, Computer Science, or other relevant/equivalent IT degree.
  • Mastery of ITIL (Information Technology Infrastructure Library) principles or similar.
  • Network vendor technical certifications (Aruba, Ruckus, Cisco, Brocade, others).
  • Experience managing service and/or operational level agreements with strong customer service, interpersonal, and active listening skills.
  • A high standard of written and spoken French & English and attention to detail.

Why Choose Us?

We're an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.

About Planet:

Planet provides integrated software, payment, and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

  • Service Delivery Lead

    Há 5 dias

    Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    About the RoleWe are seeking an experienced Service Delivery Lead to join our team in Lisbon. This is a challenging opportunity for someone who wants to make a significant impact on our clients' success.Job DescriptionAs a Service Delivery Lead, you will be responsible for leading and aligning technical teams with client objectives. You will maintain clear...

  • IT Service Delivery Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    About the RoleWe are seeking an experienced IT Service Delivery Lead to join our team in Lisbon. As a key member of our service delivery team, you will be responsible for leading and aligning technical teams with client objectives.ResponsibilitiesLead and manage technical teams to ensure delivery of high-quality servicesMaintain clear communication and...

  • Environmental Sustainability Expert

    Há 1 mês

    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job OverviewWe are currently seeking an experienced Environmental Sustainability Expert to join our team in the French market. This role is ideal for a professional with a strong background in environmental management and process optimization.Key ResponsibilitiesConduct studies and projects related to water, air, and liquid effluent treatment to ensure...

  • Environmental Sustainability Professional

    Há 1 mês

    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job Overview: We are seeking a skilled Environmental Sustainability Professional to manage environmental processes in an industrial context for the French market. The ideal candidate will have a strong background in environmental management, with expertise in water, air, and liquid effluent treatment.About the Role:Develop and implement strategies to ensure...

  • Software Delivery Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Engine B Tempo inteiro

    About Engine B">Engine B is a cutting-edge technology company specializing in generative AI tools that automate complex tasks in professional services, enhancing decision-making and improving service quality. In 2024, the company was acquired by CliftonLarsonAllen (CLA), combining our AI expertise with CLA's industry knowledge to deliver innovative,...

  • Operational Delivery Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal Kwan Tempo inteiro

    Job DescriptionWe are seeking an exceptional Operational Delivery Lead who thrives on complex challenges and is ready to seize this fantastic opportunity.Responsibilities:Lead the implementation of CRM solutions, with a focus on Microsoft Dynamics and SAP Commerce, ensuring successful delivery of projects;Collaborate with business units to maintain and...

  • Software Delivery Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a highly skilled and experienced tech lead to guide our development team in delivering high-quality software. At Buscojobs Portugal, you will own the delivery process end-to-end, ensuring that our products are built to modern development standards while fostering a culture of excellence.About the RoleAs a senior tech manager, you will lead the...

  • IT Service Delivery Process Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Phiture is seeking a highly skilled IT Service Delivery Process Lead to lead the transition from ITILv3 to ITILv4 and ensure convergence in process management across multiple geographical locations. This role involves extensive use of BPM tools for process modeling, simulation, and alignment with compliance and auditing standards.Key Challenges:Drive the...

  • Technical Leader for High-Performance Software Delivery

    Há 5 dias

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the OpportunityWe are seeking a seasoned Tech Lead to drive our development team's success in delivering high-quality software solutions. As a key member of our team, you will be responsible for overseeing the delivery process from start to finish, ensuring that our products meet modern development standards while fostering a culture of excellence.Key...

  • Technical Project Delivery Coordinator

    3 semanas atrás

    Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiro

    At Noesis Portugal, we are seeking an experienced and skilled individual to fill the role of Technical Project Delivery Coordinator. This position is ideal for someone with a strong background in project management and technical skills, who can lead teams and coordinate delivery functions effectively.In this role, you will be responsible for managing...

  • Ambitious Customer Success Professional for French Market

    Há 1 mês

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    Customer Success Manager Opportunity in LisbonWe are seeking an accomplished Customer Success Manager to lead our French market operations in Lisbon. As a key member of our team, you will be responsible for managing customer satisfaction, identifying areas for improvement, and developing strategies to drive growth.

  • Visionary Leader

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About Allianz ServicesAllianz Services is a dynamic business segment that combines various businesses from different parent companies. Established on January 1st, 2019, our objective is to bundle, harmonize, and industrialize core insurance processes of AZ OEs. With a presence in Romania, India, Mauritius, Morocco, and Portugal, as well as consulting hubs in...

  • Senior Technical Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal 1Worldsync Tempo inteiro

    **About 1WorldSync**We are a leading provider of product content management solutions, serving a global customer base with approximately 600 employees across multiple locations.Job Overview:Sr. Technical Lead - DataSource Solution (Portugal)We seek an experienced Sr. Technical Lead to manage our team of software engineers and oversee the development and...

  • Customer Service Professional for German and French Markets

    3 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Exceptional Customer Service OpportunityWe are seeking a highly skilled Customer Service Representative to join our team in Portugal. This is an exciting opportunity to provide top-notch support to customers in the German and French markets while enjoying a great work-life balance in one of Europe's most vibrant countries.

  • Agile Delivery Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Equação It Tempo inteiro

    Job Title: Agile Delivery LeadWe are seeking an experienced Agile Delivery Lead to join our team at Equação IT. In this role, you will be responsible for supporting the Product Owner in effective product backlog management and ensuring that the PO has a clear understanding of product planning in our given environment.You will identify and proactively...

  • French Market PR Strategist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Public Relations Manager at ZendeskWe are seeking a passionate PR Manager dedicated to the French market to join our Global Communications Team, reporting into the EMEA Comms Director.

  • Agile Delivery Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Expleo Group Tempo inteiro

    About Expleo GroupWe are a trusted partner for your innovation journey, providing engineering, technology, and consulting services globally. Our expertise spans multiple sectors, allowing us to deliver comprehensive solutions in an ever-changing environment.Our Team is Looking forA seasoned Agile Delivery Lead to join our squad. In this role, you will be...

  • Technical Service Delivery Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Company OverviewAlter Solutions Portugal is a prominent IT consultancy company, driving digital transformation and part of the Alter Solutions Group, established in 2006. The company joined the act digital group in 2022, forming a global community of technology talent across twelve countries.In Portugal, we partner with over 120 clients and employ a team of...

  • Technical Team Lead

    Há 1 mês

    Lisboa, Lisboa, Portugal OVHcloud Tempo inteiro

    Job DescriptionWe are seeking a Technical Team Lead to join our Support team in SMB Support Unit.Company OverviewOVHcloud is a global cloud provider, dedicated to delivering innovative and scalable solutions to businesses of all sizes.Salary and BenefitsThe successful candidate can expect a competitive salary of approximately $85,000 per year, depending on...

  • IT Service Delivery Expert

    3 semanas atrás

    Lisboa, Lisboa, Portugal Wireit Tempo inteiro

    At Wire IT, we are a global company specializing in IT services. Our team has extensive experience in the IT market, enabling our customers to make informed decisions and achieve their business objectives. We seek an IT Service Delivery Expert to contribute to our success.    Location: Remote    Requirements:      Degree in Computer...