Operational Delivery Lead
3 semanas atrás
We are seeking an exceptional Operational Delivery Lead who thrives on complex challenges and is ready to seize this fantastic opportunity.
Responsibilities:- Lead the implementation of CRM solutions, with a focus on Microsoft Dynamics and SAP Commerce, ensuring successful delivery of projects;
- Collaborate with business units to maintain and review the project backlog, prioritise tasks based on business value, and manage stakeholder expectations;
- Define project timelines and delivery schedules, ensuring deadlines are met while coordinating cross-functional teams;
- Oversee and optimise business processes related to CRM, particularly in the Lead-to-Quote domain, ensuring best practices and industry standards are applied;
- Provide technical and functional support for implemented CRM solutions, promoting continuous improvement of processes and systems;
- Document project processes, status reports, and communication, ensuring clear interaction with all levels of the organisation and clients.
- +3 years of experience as a Delivery Manager;
- Deep knowledge of CRM-related business processes, especially within the Lead-to-Quote domain;
- Proven experience managing cross-functional teams, with a demonstrated ability to lead, motivate, and develop team members;
- Strong project management skills, including experience in project methodologies and the ability to negotiate timelines and resources with stakeholders;
- Ability to analyse and interpret data for informed decision-making and process improvements;
- Expertise in conducting requirements analysis and technical specifications documentation;
- Knowledge of industry best practices and standards for CRM implementation and management;
- Strong negotiation skills to manage deadlines, resources, and expectations with internal and external stakeholders;
- Ability to promote and lead continuous improvement initiatives in CRM processes and systems;
- Experience in delivering technical and functional support for CRM systems in a fast-paced environment;
- Excellent problem-solving skills and attention to detail;
- Good communication and collaboration abilities;
- Living in Portugal.
This role offers a salary of approximately €80,000 per year, taking into account the cost of living in Portugal and the level of experience required. We believe in empowering our employees to grow professionally and personally, and we offer a comprehensive career development program to support this goal.
Company OverviewKwan is a company that provides platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. We provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.
Benefits- Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters;
- Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth;
- Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry;
- Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering.
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