Global Operations Manager

Há 3 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Description

This key role supports the Localization and LQA delivery teams with a range of tasks, projects, and initiatives, primarily focusing on LQA. As the Program Manager, you will be responsible for managing and delivering complex projects and process improvement initiatives involving multiple lines of business and/or regions.

  • Leads key projects and initiatives for delivery operations, driving improvements in client onboarding, operations, technology, processes, and procedures.
  • Establishes and implements best practices for process organization, reporting, and support of key delivery processes, ensuring consistency and best practices that benefit clients.

Key Responsibilities:

Project Management
  • Defines global project scope, goals, budget, and timeline in collaboration with Sales, internal teams, and clients.
  • Manages on-boarding process for global clients and projects, coordinating with all supporting and regional teams.
  • Create high-level plans spanning multiple lines of business.
  • Oversees overall project schedule, ensuring individual line of business plans are maintained and interdependencies between are tracked and managed.
  • Leads and guides Project Managers of each line of business, ensuring their individual project needs to deliver are met.
Communication and Reporting
  • Effectively communicates project expectations to PMs across involved LOBs in a timely and clear manner.
  • Captures and communicates program-related business, functional, and creative information to project stakeholders and senior management.
  • Conducts high-level reporting to the client and internal stakeholders, working with them and our internal teams to recognize and address any potential challenges.

General Responsibilities:

Collaboration and Teamwork
  • Works flexibly and reactively to a high volume of workflow by managing your own workload & time.
  • Be proactive in client and internal stakeholders relations.
  • Promote the Safety and Comfort of colleagues, freelancers, talent, clients, and vendors.
  • Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team.
  • Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organisation.


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