Consumer Care Associate

2 semanas atrás


Lisboa, Lisboa, Portugal Jti Tempo inteiro

Job Title: Consumer Care Associate - RRP Iberia

Job Summary: We are seeking a highly skilled Consumer Care Associate to join our RRP Iberia team. The successful candidate will be responsible for supporting the Consumer Care Manager in developing and executing Consumer Care plans, ensuring they align with budget and quality standards.

Main Responsibilities:

  • Assist the Consumer Care Manager in developing and executing Consumer Care plans.
  • Handle complex cases and special complaints that cannot be resolved by our suppliers.
  • Manage day-to-day activities with Consumer Care partners.
  • Ensure all Consumer Care services and activities meet market standards and adhere to company processes and procedures.

Requirements:

  • University Degree
  • 2 years of relevant experience in a similar role
  • Fluency in Portuguese and English (C1) required
  • Proficiency in computer skills at an advanced level required

About JTI: At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs.



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