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Data Analyst Support Specialist
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Company Overview:
Inetum is a European leader in digital services, striving to make a digital impact for businesses and society. With 28,000 consultants and specialists, Inetum provides solutions to enhance performance, innovation, and the common good.
The company has a dense network of sites across 19 countries, partnering with major software publishers to meet digital transformation challenges.
Job Description:
We are seeking a talented Business Intelligence Support Engineer to join our team at Nubika - Cloud Solutions. This role involves providing technical support in a customer-facing environment, troubleshooting complex problems, and communicating technical concepts to senior stakeholders.
This position requires strong analytical skills, proficiency in Microsoft Power BI and similar BI tools, and a good understanding of SQL Server Analysis Services concepts and database management systems.
Key Responsibilities:
- Conduct thorough debugging and troubleshooting to resolve complex issues
- Provide technical support in a fast-paced environment, prioritizing multiple demands effectively
- Communicate technical concepts to non-technical users with ease
- Engage with senior stakeholders to ensure clear communication
- Work in team-wide shift rotations, including on-call responsibilities and weekend work
Required Skills and Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field
- 3+ years of experience in technical support, consulting, or IT
- Proficiency in Microsoft Power BI and similar BI tools
- Good understanding of SQL Server Analysis Services concepts, MDX, DAX, and SQL Server Reporting Services
- Awareness of database management systems like Oracle or SAP
- Basic network troubleshooting skills
- Language qualifications: English (confident reading, writing, and speaking)
Additional Qualifications:
- Some understanding of Office 365/Windows Administration, SharePoint, Dynamics CRM, or .NET Framework would be beneficial
- Excel skills with Power Query and Data Modelling would be advantageous
- Experience gained or conceptual knowledge of Microsoft Azure/AWS Cloud architecture or any Cloud SaaS experience
- Understanding of DNS principles and protocols
- Solid grasp of HTTP principles and methods