Customer Service Representative with Cosmetics Expertise
Há 7 dias
Are you passionate about delivering exceptional customer service and sharing your knowledge of cosmetics?
We are seeking a highly skilled Customer Service Representative to join our team at Buscojobs Portugal.
About the Role
This is an exciting opportunity to work in a dynamic multinational company, providing top-notch customer service and expertise on beauty products.
Key Responsibilities:
- Manage customer requests efficiently and effectively, ensuring high levels of satisfaction.
- Create opportunities to engage with customers, build relationships, and provide personalized product recommendations.
- Maintain multiple communication channels (live chat, phone, email, webforms, social media) to ensure seamless customer interactions.
- Provide timely and professional solutions to customer inquiries, offering expert advice on beauty products.
Requirements:
To succeed in this role, you will need:
- A native level of written and verbal communication skills in German.
- Good knowledge of English (B2 level).
- Excellent customer orientation, problem-solving skills, and teamwork abilities.
- Strong IT skills, including familiarity with digital and social media platforms.
- Availability to work on shifts, including flexibility to adapt to changing demands.
- Prior experience in customer service, preferably in the cosmetics and luxury sector.
- Excellent communication skills, empathy, and a strong focus on customer satisfaction.
What We Offer:
We provide a comprehensive benefits package, including:
- Stable work and career progression opportunities.
- Health insurance from day one.
- An excellent work environment, great colleagues, and social arrangements.
- Accommodation in a room of a Teleperformance owned apartment.
- Initial flight expenses refund.
- Free annual flight to the homeland.
- Free Portuguese language courses, water sports, soft trekking, and more.
Compensation:
The estimated salary for this position is €25,000 - €30,000 per year, depending on location and experience.
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