Customer Service Representative with Cosmetics Expertise

Há 7 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Are you passionate about delivering exceptional customer service and sharing your knowledge of cosmetics?

We are seeking a highly skilled Customer Service Representative to join our team at Buscojobs Portugal.

About the Role

This is an exciting opportunity to work in a dynamic multinational company, providing top-notch customer service and expertise on beauty products.

Key Responsibilities:

  • Manage customer requests efficiently and effectively, ensuring high levels of satisfaction.
  • Create opportunities to engage with customers, build relationships, and provide personalized product recommendations.
  • Maintain multiple communication channels (live chat, phone, email, webforms, social media) to ensure seamless customer interactions.
  • Provide timely and professional solutions to customer inquiries, offering expert advice on beauty products.

Requirements:

To succeed in this role, you will need:

  • A native level of written and verbal communication skills in German.
  • Good knowledge of English (B2 level).
  • Excellent customer orientation, problem-solving skills, and teamwork abilities.
  • Strong IT skills, including familiarity with digital and social media platforms.
  • Availability to work on shifts, including flexibility to adapt to changing demands.
  • Prior experience in customer service, preferably in the cosmetics and luxury sector.
  • Excellent communication skills, empathy, and a strong focus on customer satisfaction.

What We Offer:

We provide a comprehensive benefits package, including:

  • Stable work and career progression opportunities.
  • Health insurance from day one.
  • An excellent work environment, great colleagues, and social arrangements.
  • Accommodation in a room of a Teleperformance owned apartment.
  • Initial flight expenses refund.
  • Free annual flight to the homeland.
  • Free Portuguese language courses, water sports, soft trekking, and more.

Compensation:

The estimated salary for this position is €25,000 - €30,000 per year, depending on location and experience.



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