Application Production Support Specialist
Há 1 mês
About the Role:
Dellent is a consulting company focused on System Information and Telecommunications. Our goal is to help our candidates and consultants take a step forward in their careers through projects that meet their needs and expectations.
In this project, you will be part of a multicultural team spread across more than 50 countries, working on solutions in one of three areas: investments, business solutions, or commercial/personal services.
We are looking for an Application Production Support Specialist to work in this project in Lisbon.
Key Responsibilities:
- Monitor the application status and infrastructure server resources;
- Respond to and manage incoming phone calls or ITSM support/incident tickets;
- Track all incoming requests on the ticketing system;
- Update the progress of task execution in ticketing tools;
- Assess the priority of incoming requests and engage key stakeholders;
- Perform analysis, planning, and execution of technical tasks;
- Define tactical solutions to resume processes quickly;
- Contribute to finding the root cause of incidents;
- Escalate situations as necessary;
- Adhere to global and departmental guidelines, IT best practices, and IT Security recommendations;
- Ensure on-call availability during required time windows or weekends;
- Act as the first point of contact for production-related tasks/enquiries;
- Manage communication with internal end-users and external clients.
What We Offer:
- Health insurance;
- A personalized training plan with a budget for training and technical books;
- Constant feedback for professional growth;
- Remote onboarding process;
- Team events every semester;
- A culture of proximity and transparency.
If this opportunity aligns with your career goals, please apply here. You can also explore our content about the job market.
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