Application Production Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro
Job Title: Application Production Specialist

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.

Job Description

The Application Production team is responsible for preparing a suitable application's environment and maintaining it up and running, providing an effective, responsive and proactive level of support.

Responsibilities:
  • Technical support of all the environments hosting the company's applications, both locally developed and third parties internally hosted
  • Ensuring the specialist support to the IT development and Application Support team
  • Manage applications migrations/re-hosting
  • Coordinate the change management for all the applications in scope
  • Collaborate to the changes on the infrastructure hosting the applications in scope
  • Contribute to global/local strategic projects
Main Activities:
  • Responsible for deploying application by setting up the environments according to the company's standards, troubleshooting and produce accurate documentation
  • Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud)
  • Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
  • Adopts global and departmental guidelines, IT best practices and IT Security recommendations
  • Define tactical solutions to resume processes as quick as possible
  • Contribute to solve incident and find out the root cause
  • Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
  • Perform regular reviews of scripts before UAT phase
  • Perform a regular report to Project Manager/Technical Leader of server and application points to improve
  • Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
  • Perform a capacity planning for projects at least once a year
  • Provide support to projects regarding definition of solutions
  • Participate on the standardization of practices
  • Participate on the validation of migrations done of servers instances
  • Participate on the evolution of servers tools
  • Support the business in their IT needs and understand the business workflows and scenarios
  • Maintaining a proper coverage in their designated shift
  • Voluntarily picking up work and tasks as received over email, phone or in person
  • Provide business, team members and other project/task partnering teams updates on the issue/task/project
  • Understand the underlying issue and the associated patch fix/release and identify systemic issue
  • Contribute towards better post-release checkouts
  • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
  • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Qualifications:

Technical Skills:
  • At least 10 years' experience in a similar position
  • File Transfer - Open protocol, sftp, ftp and proprietary protocol (cft)
  • Relational database concepts' knowledge
  • General IT infrastructure knowledge
  • Particular knowledge and experience with RedHat Linux with Windows, UNIX, WAS, SQL, (Microsoft Sql & Oracle Sql)
  • Windows (power shell, active directory, Event logs,...)
  • Network concepts, balancer, https certificates
  • Application Performance Monitor (Dynatrace preferable)
  • Experience with system scripting
  • Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
Language Skills:
  • English (Mandatory)
  • French is a Plus

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