Application Production Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Dellent Tempo inteiro

About the Role:

Dellent is a consulting company focused on System Information and Telecommunications. Our goal is to help our candidates and consultants take a step forward in their careers through projects that meet their needs and expectations.

In this project, you will be part of a multicultural team spread across more than 50 countries, working on developing solutions in one of three areas: investments, business solutions, or commercial/personal services.

We are looking for an Application Production Support Specialist to work in this project in Lisbon.

Key Responsibilities:

- Monitor the application status and infrastructure server resources.
- Respond to and take charge of incoming phone calls or ITSM support/incident tickets.
- Track all incoming requests on the ticketing system.
- Update the progress of task execution in ticketing tools.
- Assess the priority of incoming requests and involve key people to define it.
- Perform analysis, planning, and execution of technical tasks.
- Define tactical solutions to resume processes quickly.
- Contribute to finding the incident root cause.
- Engage the proper escalation path for all situations.
- Adopt global and departmental guidelines, IT best practices, and IT Security recommendations.
- Guarantee on-call availability during required time windows or at weekends for extraordinary activities.
- Act as the first point of contact for all tasks/enquiry related to production.
- Manage communication with internal end-users and external clients for in-scope topics.

What We Offer:

- Health insurance.
- A personalized training plan with a budget for training and technical books.
- Constant feedback for professional growth.
- Remote onboarding process.
- Team events every semester.
- Culture of proximity and transparency.

If you are interested in this opportunity, please apply here. You can also explore our content about the job market.



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