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Technical Support Specialist for Microsoft Cloud Solutions

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

**Overview of the Company**

We are Teleperformance Portugal, a global leader in outsourced customer experience management.

We offer our clients a unique and personalized service, ensuring that their customers receive an unforgettable experience.

About the Job

We are seeking a Technical Support Specialist for Microsoft Cloud Solutions who will support deliveries and work with customers to resolve technical customer issues on the Partner Center Platform.

In this role, you will be responsible for determining technical support pain areas while working with customers, providing feedback and details to Technical Advisors and PG teams, achieving CPE team goals, and maintaining technical skills through completion of ongoing readiness and Platform training.

About You

You will be a native Spanish speaker with fluency in English, previous interaction with M365 technology (SPO, EXO) required, basic Active Directory troubleshooting skills (users, mailboxes) required, knowledge of Basic API and Networking required, and understanding of Basic programming (Python, C#) is a plus.

What We Offer

We offer a highly meritocratic culture where great ideas can come from anywhere and anyone. We genuinely care about each other's success, development, and progress. Participate in the creation of future Microsoft support capabilities for the cloud and become a member of a worldwide team.