Product Support Specialist

Há 2 dias


Vila do Conde, Porto, Portugal Dorel Juvenile Tempo inteiro
Job Description

Welcome to Dorel Juvenile, a leading global player in the juvenile products industry. As a Product Support Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Main Responsibilities:

  • Provide prompt and accurate assistance to consumers via various channels;
  • Listen actively to consumer concerns, empathize with their needs, and strive to resolve issues to their satisfaction;
  • Offer product information, usage instructions, and troubleshooting guidance to consumers, ensuring a positive experience with our products;
  • Monitor backorders and keep customers informed about new products, delivery times, price changes, and other relevant information;
  • Document consumer interactions, complaints, and resolutions accurately in our CRM system for tracking and reporting purposes;
  • Stay up-to-date on our products, policies, and procedures through ongoing training and development opportunities to enhance product knowledge and customer service skills.

Requirements:

- 2 years of experience in customer service, consumer care, or related roles;
- Fluency in French (mandatory) and English (optional);
- Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels;
- Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service;
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools for managing consumer interactions and data;
- Available for hybrid work arrangements.

We value diversity and inclusion and encourage applications from candidates who share our values and passion for delivering exceptional customer experiences.

At Dorel Juvenile, we believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. Join us on this journey.

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