Italian Language Customer Service Representative
3 semanas atrás
Customer Support Role for Italian Language Speakers
We are seeking a skilled and empathetic customer support specialist fluent in Italian to join our vibrant team in Lisbon. As a key member of our support team, you will be responsible for providing exceptional service to our Italian-speaking clients through various communication channels.
Key Responsibilities:
- Customer Assistance: Offer timely and effective support to Italian-speaking clients via phone, email, and chat.
- Problem Resolution: Utilize strong problem-solving skills to diagnose, troubleshoot, and resolve customer issues with efficiency and empathy.
- Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and helpful information to clients.
- Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
- Continuous Improvement: Contribute to the enhancement of our support processes by providing valuable customer feedback and insights.
Requirements:
- Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
- Experience: Previous customer service experience or a similar role is preferred but not mandatory.
- Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
- Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are essential.
- Problem-Solving: Ability to think critically and offer solutions in a fast-paced environment.
What We Offer:
- Competitive Compensation: Attractive compensation package with performance-based bonuses.
- Professional Growth: Opportunities for career advancement within the company.
- Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
- Work Environment: Modern, well-equipped office space in the heart of Lisbon.
Relocation Support: Assistance with relocation, including help with finding accommodation.
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