Italian Language Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Savior Artigos Texteis Lda Tempo inteiro

Customer Support Role for Italian Language Speakers

We are seeking a skilled and empathetic customer support specialist fluent in Italian to join our vibrant team in Lisbon. As a key member of our support team, you will be responsible for providing exceptional service to our Italian-speaking clients through various communication channels.

Key Responsibilities:

  • Customer Assistance: Offer timely and effective support to Italian-speaking clients via phone, email, and chat.
  • Problem Resolution: Utilize strong problem-solving skills to diagnose, troubleshoot, and resolve customer issues with efficiency and empathy.
  • Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and helpful information to clients.
  • Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
  • Continuous Improvement: Contribute to the enhancement of our support processes by providing valuable customer feedback and insights.

Requirements:

  • Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
  • Experience: Previous customer service experience or a similar role is preferred but not mandatory.
  • Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
  • Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are essential.
  • Problem-Solving: Ability to think critically and offer solutions in a fast-paced environment.

What We Offer:

  • Competitive Compensation: Attractive compensation package with performance-based bonuses.
  • Professional Growth: Opportunities for career advancement within the company.
  • Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
  • Work Environment: Modern, well-equipped office space in the heart of Lisbon.

Relocation Support: Assistance with relocation, including help with finding accommodation.



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