Sales Director, Athens

3 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Role Overview

Sales Manager, Athens with Portuguese/Spanish

As a Sales Manager working in our Athens, Greece site, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Key Responsibilities

  • Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills.
  • Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
  • Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
  • Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.
  • Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
  • Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
  • Build knowledge on client products and services - features, benefits and impact on Digital media/cloud based customers.
  • Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
  • Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.

Requirements

  • Native or fluent in spoken and written Portuguese or Spanish
  • Demonstrated success in sales, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
  • Success with managing a brick and mortar team as well as drive success in a virtual/work from home environment.
  • Demonstrated ability to be a quick learner.
  • Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions.
  • Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company.
  • Willingness to work across shifts e.g 9am to 5pm / 10am to 6pm.
  • Advanced knowledge of Sales Operations, Technology used in Digital sales.
  • Strong leadership driving Sales, Customer Success and Subscription management.
  • Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
  • Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


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