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Customer Support Expert In Multilingual Setting
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Job Summary: We are looking for an experienced Customer Support Specialist who is fluent in French (C2 level) and English (B2 level) to join our Cross Border Talents team. As a key member of our team, you will play a crucial role in providing timely and effective support to our clients across various channels, including phone, chat, email, and social media.
About the Role: The successful candidate will have a proven track record of delivering high-quality customer support, working effectively in a fast-paced environment, and possessing excellent communication skills. Your responsibilities will include managing customer inquiries, resolving technical issues, and identifying areas for process improvement to enhance the customer experience. You will also collaborate with internal stakeholders to ensure seamless communication and efficient issue resolution.
Key Responsibilities include:
- Providing prompt and professional support to customers via multiple channels
- Resolving customer complaints and issues related to accounts, technical support, and financial matters
- Acting as a trusted advisor to clients, particularly those in the sports industry
- Maintaining accurate records of customer interactions and feedback
- Collaborating with internal teams to drive process improvements and enhance the customer experience
Requirements for this position include:
- Fluent in French (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
What We Offer includes competitive salaries, performance-based bonuses, meal allowances, transportation support, and comprehensive health and life insurance. Our company values emphasize collaboration, employee growth, and well-being. If you're a motivated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.
