German-Speaking Quality Assurance Specialist in Riga, Latvia

Há 6 dias


Braga, Braga, Portugal Multilingual Jobs Worldwide Tempo inteiro

We are seeking a skilled German-speaking Quality Assurance Specialist to join our team in Riga, Latvia.

Company Overview:

Multilingual Jobs Worldwide represents the connected world, offering innovative and customer-centric information technology experiences that enable Enterprises, Associates, and Society to Rise. As a USD billion company with professionals across 90 countries, we help 988 global customers, including Fortune 500 companies, deliver tangible business value and experiences to their stakeholders.

Job Description:

The successful candidate will be responsible for ensuring Call, Email & Ticket quality by monitoring required samples of voice & non-voice based transactions on a Quality Evaluation form with predefined quality parameters. They will also publish comprehensive reports on the overall quality of the project.

A Random & Stratified Sampling method will be used to audit calls and emails. Coaching & Feedback sessions will be conducted to improve performance. Joint call monitoring sessions will be held with respective assigned teams & other stakeholders.

The role involves providing process updates as per requirement, conducting Team Huddles to discuss quality scores, and recognizing agents with excellent performance levels. Additionally, the successful candidate will be responsible for Bottom Quartile management, Root cause analysis, and driving process improvement initiatives.

Required Skills and Qualifications:

We seek a Native German speaker with fluent English skills, good communication skills, and experience in supporting Customer Service. A good understanding of Customer Service transactional Quality concepts is essential.

Benefits:

The ideal candidate will receive a competitive salary range of $40,000 - $60,000 per annum, depending on experience, and enjoy a dynamic work environment with opportunities for growth and development.

Others:

This is a unique opportunity to join a multinational company with a presence in 90 countries, helping Fortune 500 clients deliver exceptional customer experiences. If you are passionate about quality assurance and customer service, please submit your application for this exciting opportunity.

Estimated Salary: $50,000 per annum



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