German-Speaking Customer Support Specialist in Riga, Latvia
Há 6 dias
We are seeking a skilled German-speaking customer support specialist to join our team in Riga, Latvia.
Key Responsibilities:- Provide exceptional customer service and resolve queries via phone calls.
- Record case resolutions in the contact center tool based on client communication.
- Meet individual balanced scorecard criteria and ensure cases are resolved within the case life cycle.
- Escalate priority issues to the immediate lead as applicable.
- Work independently and within a team, fostering effective communication with internal and external contacts.
- Near-native proficiency in German (CEFR level C1) or native relevant market language.
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
- Previous experience in an outsourced customer service environment is advantageous.
- Attractive salary package.
- Permanent contract.
- Relocation support.
- Private insurance including spouse & kids and dental care.
- Career growth opportunities in a multinational company.
Riga offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure.
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