German-Speaking Customer Support Specialist in Riga, Latvia

Há 6 dias


Braga, Braga, Portugal Multilingual Jobs Worldwide Tempo inteiro
Job Overview

We are seeking a skilled German-speaking customer support specialist to join our team in Riga, Latvia.

Key Responsibilities:
  • Provide exceptional customer service and resolve queries via phone calls.
  • Record case resolutions in the contact center tool based on client communication.
  • Meet individual balanced scorecard criteria and ensure cases are resolved within the case life cycle.
  • Escalate priority issues to the immediate lead as applicable.
  • Work independently and within a team, fostering effective communication with internal and external contacts.
Required Skills and Qualifications:
  • Near-native proficiency in German (CEFR level C1) or native relevant market language.
  • Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
  • Previous experience in an outsourced customer service environment is advantageous.
Benefits:
  • Attractive salary package.
  • Permanent contract.
  • Relocation support.
  • Private insurance including spouse & kids and dental care.
  • Career growth opportunities in a multinational company.
About Riga:

Riga offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure.



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