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Web Services Customer Advisor in Porto

1 semana atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

About the Remote Customer Support Specialist Position

We are seeking a highly skilled and customer-focused Remote Customer Support Specialist - German Language to join our dynamic team. As a key member of our global team, you will be responsible for delivering exceptional customer service to our German-speaking customers remotely.

About the Role

  • Key Responsibilities:
  • Customer Support: Provide timely and effective assistance to customers via phone, email, and live chat, addressing their inquiries and resolving complex issues.
  • Web Services Expertise: Develop a strong understanding of our web services and provide accurate, clear, and helpful information to customers.
  • Problem-Solving: Troubleshoot customer issues and deliver personalized solutions that meet their needs.
  • Communication: Communicate professionally, empathetically, and clearly with customers, ensuring satisfaction at every touchpoint.
  • Collaboration: Work closely with colleagues across various departments to resolve complex issues and improve customer service.

About You

  • Languages: Fluent in German (B1) and intermediate English (B2).
  • Experience: Prior experience in customer service is advantageous but not required; a positive attitude and willingness to learn are highly valued.
  • Skills:
    • Communication: Strong verbal and written communication skills in both German and English.
    • Problem-Solving: Ability to troubleshoot customer issues and provide quick, effective solutions.
    • Customer-Oriented: Passion for providing excellent customer service and fostering long-term relationships with clients.