International Responsible Gaming Analyst
3 semanas atrás
We are seeking a highly skilled and experienced International Responsible Gaming Analyst to join our team in Portugal. As an International Responsible Gaming Analyst, you will be responsible for conducting detailed investigations of international customers to detect potential vulnerable gamblers.
You will work closely with the AML team to ensure that customers can legitimately support their levels of play and are protected from gambling harm. Your primary responsibility will be to contact customers by telephone or other electronic means to address potential Safer Gambling or Affordability concerns.
You will also be responsible for handling sensitive customer information and dealing with potentially vulnerable customers in a calm, professional, and empathetic manner. This requires excellent communication skills, both written and verbal, as well as the ability to analyze complex situations and make sound judgments.
The ideal candidate will have a proven track record of delivering high-quality work in a fast-paced environment and will possess a strong understanding of Responsible Gaming tools and policy requirements. You will also have the ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry.
In this role, you will be required to maintain accurate records and document all interactions with customers. You will also be expected to share best practices with colleagues and provide ideas to improve processes.
This is a challenging yet rewarding role that requires a unique blend of analytical, communication, and interpersonal skills. If you are passionate about ensuring the safety and well-being of customers and have a strong background in Responsible Gaming, we encourage you to apply.
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