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Native French Speaker Required Lisbon
2 semanas atrás
Job Description
We are seeking a skilled Candidate who can take up the role of a Customer Service Specialist in our office in Lisbon, Portugal. This position requires strong customer service skills and the ability to communicate effectively with customers in French.
The ideal candidate should have:
- A native or near-native proficiency in French (C2).
- Previous experience in customer service or related fields.
- Excellent communication and problem-solving skills.
- Able to maintain accuracy and security of customer information.
- Strong analytical and empathic skills.
- Logic and mathematical calculations (arithmetic/percentage).
- Previous experience working with databases.
- Able to learn quickly and adapt to new systems.
- Computer literate.
- Familiarity with CRM software.
Duties and Responsibilities
- Handle customer inquiries via phone, email, or chat.
- Resolving customer complaints and providing solutions.
- Process customer payments and issue refunds when necessary.
- Work closely with the sales team to ensure seamless customer experience.
- Conduct regular analysis of customer data to identify trends and areas for improvement.
Benefits
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunities for career growth and advancement.
