Digital Solutions Expert for Social Media Platform
Há 1 mês
We are a leading social media company with a global presence, offering exciting opportunities for passionate individuals to join our team. Our mission is to empower digital skills and provide privileged know-how.
Job Title: Digital Solutions Expert for Social Media PlatformWe are seeking a highly skilled Digital Solutions Expert to join our Customer Delight Team in Lisbon, Portugal. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive and independent solutions.
Responsibilities:- Process inquiries from new and existing users by phone, email, and live chat.
- Offer tailored customer solutions that meet their needs and exceed expectations.
- Advise, train, and support customers before and after the purchase of services.
- Solve technical problems and answer questions about services and products.
To succeed in this role, you must be:
- Fluent in Dutch and proficient in English (B2).
- Able to work rotating shifts from Monday to Sunday.
- Passionate about Social Media and committed to providing excellent customer service.
As a valued member of our team, you can expect:
- Paid training to help you excel in your role.
- Renewable employment contract with an initial duration of 6 months.
- Private health insurance from the signature of the employment contract.
- Relocation Package for international candidates, including accommodation in a room in a Lisbon company flat, pick-up from the airport, administrative support, and reimbursement of flight costs.
- Free annual flight home and Portuguese courses.
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