Digital Solutions Expert for Social Media Platform

Há 1 mês


Lisboa, Lisboa, Portugal Cityjoboffers Tempo inteiro
About Cityjoboffers

We are a leading social media company with a global presence, offering exciting opportunities for passionate individuals to join our team. Our mission is to empower digital skills and provide privileged know-how.

Job Title: Digital Solutions Expert for Social Media Platform

We are seeking a highly skilled Digital Solutions Expert to join our Customer Delight Team in Lisbon, Portugal. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive and independent solutions.

Responsibilities:
  • Process inquiries from new and existing users by phone, email, and live chat.
  • Offer tailored customer solutions that meet their needs and exceed expectations.
  • Advise, train, and support customers before and after the purchase of services.
  • Solve technical problems and answer questions about services and products.
Requirements:

To succeed in this role, you must be:

  • Fluent in Dutch and proficient in English (B2).
  • Able to work rotating shifts from Monday to Sunday.
  • Passionate about Social Media and committed to providing excellent customer service.
What We Offer:

As a valued member of our team, you can expect:

  • Paid training to help you excel in your role.
  • Renewable employment contract with an initial duration of 6 months.
  • Private health insurance from the signature of the employment contract.
  • Relocation Package for international candidates, including accommodation in a room in a Lisbon company flat, pick-up from the airport, administrative support, and reimbursement of flight costs.
  • Free annual flight home and Portuguese courses.
Estimated Salary: €30,000 - €40,000 per annum

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