Customer Service Expert and Content Validator for a Social Media Platform
3 semanas atrás
Are you passionate about delivering exceptional customer experiences and ensuring the accuracy of online content? We're seeking a skilled Customer Service Expert and Content Validator to join our team in Lisbon, Portugal.
The ideal candidate will be responsible for providing top-notch support to customers via phone, email, or social media, as well as validating written content on our social media platform. You'll have the opportunity to share your ideas and contribute to improving our work quality.
This is a fantastic chance to become part of a global leader in the BPO industry, working behind the scenes to create seamless experiences for over 750 leading brands worldwide. Our innovative solutions, technology, and expertise are designed to meet operational needs and deliver outstanding results.
Key Responsibilities:
- Provide excellent customer service via multiple channels
- Validate written content on our social media platform
- Collaborate with the team to improve work quality
- Develop skills in content moderation and customer service
Requirements:
- Native level of French and at least B2 level of English
- Passion for customer service, content moderation, or technical support
- Knowledge of the value of good customer experience
- Excellent communication and listening skills
- Energetic, innovative, and proactive approach
Benefits:
- Fully remote work arrangement
- Competitive salary: €850 gross/month + €50 language bonus + performance bonus up to €120
- Relocation package: €360 per month for the first three months
- Paid professional training
- Fun company-wide initiatives
- Excellent work culture
About Us:
We're a global leader in the BPO industry, employing 170,000 people worldwide. We provide innovative solutions, technology, and expertise to support operational needs and deliver exceptional customer experiences.
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