Customer Service Specialist for Social Media Platforms

Há 2 dias


Lisboa, Lisboa, Portugal Eco Plus Solutions Ab Tempo inteiro

Becoming a Customer Service Specialist for social media platforms at Eco Plus Solutions Ab in Lisbon, Portugal, offers an exciting opportunity to work in a dynamic and forward-thinking team. We are a leading player in the social media sector, delivering exceptional services to clients worldwide.

About Our Team

Our inclusive and diverse workplace is something we're proud of, and we're excited to welcome enthusiastic individuals to join our amazing team.

Job Description: As a Customer Service Specialist, you will be the primary contact for users on social media platforms, assisting with inquiries, resolving issues, and ensuring high-quality content.

Key Responsibilities:

  • Content Moderation: Monitor and moderate user-generated content to ensure it adheres to community guidelines.
  • User Assistance: Interact with users on social media platforms, providing accurate and timely support.
  • Issue Resolution: Efficiently handle and resolve user complaints and issues, ensuring high levels of satisfaction.
  • Record Keeping: Maintain detailed records of user interactions and moderation activities.
  • Team Collaboration: Work closely with various departments to enhance user satisfaction and address complex issues.
  • Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
  • Stay Updated: Keep up-to-date with platform policies, company updates, and industry trends.

Requirements:

  • Fluent in Spanish (C1/C2) and proficient in English (B2)
  • Previous experience in content moderation, customer service, or a related field is beneficial but not mandatory.
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail
  • Ability to work both independently and as part of our dynamic on-site team in Lisbon
  • Familiarity with social media platforms, moderation tools, and Microsoft Office Suite

Estimated Salary Range: €40,000 - €60,000 per annum, depending on qualifications and experience.

Benefits:

  • Competitive salary and performance-based bonuses
  • Relocation package: Flight and accommodation provided for new employees
  • Health and life insurance to keep you secure and healthy
  • Comprehensive training and ongoing professional development
  • Career advancement opportunities within a supportive and inclusive company culture
  • Extra perks: Enjoy team outings, company events, and more fun activities

Lisbon: A Thriving Tech Hub

Lisbon is a beautiful city with a rich history and vibrant culture, and it's also a thriving tech hub. Experience a perfect work-life balance with sunny weather, delicious food, and friendly locals. Whether you're exploring historic neighborhoods, relaxing by the beach, or enjoying the city's nightlife, Lisbon offers something for everyone.



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