Business Analyst – HR Technology Solutions Expert

Há 5 dias


Lisboa, Lisboa, Portugal AXA Group Operations Tempo inteiro
Job Description:
We are seeking a highly skilled Business Analyst and Service Support Analyst to join our team at AXA Group Operations. The ideal candidate will have proven experience in HRIS system implementations, particularly in international contexts, and familiarity with Learning Management Systems and data migration, integration, and testing methodologies. The successful candidate will be responsible for managing ticketing for HR solutions, overseeing development requests, and maintaining timely communication with stakeholders. Additionally, they will coordinate production instances, prepare dashboards, and manage user access security reviews. They will also handle incident management, referential management, change requests, and provide solutions based on entities' needs. Furthermore, they will analyze complex issues, support lower-level teams, and implement improvements based on assessment campaigns.

Main Responsibilities:
The main responsibilities of the Business Analyst and Service Support Analyst include:
  • Managing ticketing for HR solutions
  • Overseeing development requests
  • Maintaining timely communication with stakeholders
  • Coordinating production instances
  • Preparing dashboards
  • Managing user access security reviews
  • Handling incident management
  • Referential management
  • Change requests
  • Providing solutions based on entities' needs
  • Analyzing complex issues
  • Supporting lower-level teams
  • Implementing improvements based on assessment campaigns

Your Skills and Qualifications:
The ideal candidate will have the following skills and qualifications:
  • Proven experience in HRIS system implementations, particularly in international contexts
  • Familiarity with Learning Management Systems and data migration, integration, and testing methodologies
  • Proficiency in HR technology solutions and tools, including data mapping and integration
  • Strong knowledge of HRIS systems and configuration
  • Expertise in testing methodologies, including System Integration Testing (SIT) and User Acceptance Testing (UAT)
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word)
  • Exceptional problem-solving and analytical abilities
  • Strong communication skills to engage and persuade stakeholders
  • Ability to adapt to changing environments and manage time effectively
  • Creative approach to problem-solving and attention to detail

Why Join Us?
At AXA Group Operations, we are committed to driving system excellence and making a significant impact in the field of HR technology. We offer a dynamic and challenging work environment, where you can develop your skills and expertise in HR technology solutions and tools. In this role, you will have the opportunity to contribute to the success of our Group HRIS program and make a real difference in the lives of our customers.

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