Senior Translation Project Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Acolad Tempo inteiro
{"h1": "Translation Project Manager Job Description"}

Acolad is a global leader in content and language solutions, dedicated to supporting companies in every industry to scale across markets and drive growth through cutting-edge technology and localization expertise.

As a Translation Project Manager at Acolad, you will play a key role in the day-to-day management of translation orders, ensuring seamless execution and delivery to our customers. You will be part of our Production Team, working collaboratively on deliveries for a diverse portfolio of customers.

Key Responsibilities
  • Set up customer projects, quotes, and scheduling, collaborating with Account Management for complex quotes and those requiring validation.
  • Execute projects, ensuring compliance to deadlines, standards/methodology, budget, and margin optimization, quality standards, status reporting, and month-end financials.
  • Manage customer feedback, CAPA entries, and investigations.
  • Collaborate with Resource Managers, linguists, and technical leads on resourcing and query management.
  • Work with Account Management to define new processes and strategize on process and tool optimization for customers.
  • Participate in pre-sales activities as needed.
  • Optimize margins, including internal and external costs, working with Resource Managers as needed.
  • Ensure linguistic materials, such as TMs, glossaries, and style guides, are consistently updated and delivered.
  • Participate in quality audits, identify opportunities for improvement, and implement changes as needed.
Requirements
  • Bachelor's Degree in Translation or an equivalent degree.
  • 3-5 years of practical experience in project management, especially in coordinating language service projects.
  • Customer relationship management at mid- and upper management levels, including difficult situations, conflicts, and complaints.
  • Organizational and communication skills.
  • Fluency in French and English.
  • Knowledge of commonly used CAT tools.
  • Ability to work in virtual teams, influence decisions, and constructively support other parts of the company.
Benefits
  • Hybrid work arrangement (2 days at the office in the Great Lisbon area).
  • Health insurance.
  • Transportation pass.
  • Possibility to bring ideas, implement change, growth, and develop your career.
  • International career in a dynamic and enthusiastic environment.
  • Friendly and supportive colleagues.

Acolad is committed to creating a diverse and equitable workforce, promoting diversity, equity, and inclusion in all its forms. We welcome and consider applications from all qualified candidates, regardless of their backgrounds.

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