International Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

At TN Portugal, we believe that quality and service are essential in today's competitive world. That's why we're looking for a highly skilled customer service specialist to join our team in Lisbon.

About the Role:

This is a fantastic opportunity to work with a rapidly expanding global organization, providing exceptional support to our clients and driving customer satisfaction. As a key member of our team, you will be responsible for:

Key Responsibilities:

  1. Helping users with any questions related to their accounts and the platform
  2. Providing the best possible answers and solutions to customer inquiries and concerns
  3. Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
  4. Being in contact with other departments and redirecting related cases and issues to responsible departments
  5. Ensuring and participating in the success of your department

Requirements:

To succeed in this role, you will need:

Essential Skills:

  • A native level of German and at least a B2 level of English
  • 1 year of customer service experience in a contact center
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Being energetic, innovative, and working proactively at a fast pace

About Us:

TN Portugal is an international recruitment company dedicated to connecting international candidates and companies. We pride ourselves on our ability to provide exceptional support to our clients and drive customer satisfaction.

Living in Lisbon:

Lisbon is a vibrant city with a rich cultural history, offering a unique blend of traditional and modern attractions. As a resident, you can expect:

City Life:

  1. A colorful city view and a rich cultural heritage
  2. Friendly people and a happy-go-lucky urban lifestyle
  3. A large English-speaking local community and international environment


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