Digital Marketing Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Marketing Customer Service Agent. As a key member of our international team, you will be responsible for providing exceptional customer service and support to our clients in the digital marketing space.

Key Responsibilities
  • Provide expert advice and guidance to clients on various digital marketing queries
  • Develop and maintain strong relationships with key decision-makers in the marketing industry
  • Understand client business goals and objectives to deliver tailored online advertising solutions
  • Upsell and cross-sell services to existing clients
  • Provide administrative support with invoices and other tasks
  • Offer strategic campaign support and advertiser training to educate clients
  • Achieve high levels of customer satisfaction through quality and results-driven service
Requirements
  • Native-level German and good English language skills (B2 minimum)
  • Secondary school education or Bachelor's degree
  • Previous experience in customer service or sales
  • Familiarity with social media platforms
  • Strategic thinking and problem-solving skills
  • Excellent communication and listening skills
  • Team player with ability to work with diverse nationalities
What We Offer
  • Long-term fixed-term contract for 12 months, renewable annually
  • Monday to Friday, 9am to 6pm (40 hours/week)
  • 5 weeks of paid training (90% salary)
  1. Salary: €1,033 gross/month + monthly bonus (with accommodation) or €1,390 gross/month + monthly bonus (without accommodation)
  • International candidates: reimbursement of initial flight costs after 9 months, pick-up from airport, annual return ticket to home country (EU), assistance with paperwork and language skills
  • Free Portuguese lessons, cooking courses, sports activities, and social events organized by the company
  • Real career opportunities in various career paths

Join a multinational organization recognized as one of the best sales and customer service solutions providers in the world. Our company is committed to your career development, language skills, and social integration. We are looking for talented individuals like you to join our international team.

Lisbon, the vibrant capital of Portugal, offers a unique blend of culture, history, and lifestyle. Enjoy the city's rich cultural heritage, delicious cuisine, and friendly atmosphere. As a resident of Lisbon, you will experience a warm climate, stunning beaches, and a large English-speaking community.



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