Digital Transformation Process Manager

Há 9 horas


Porto, Porto, Portugal Phiture Tempo inteiro
About the Role

We are seeking a highly skilled Digital Transformation Process Manager to join our team at Phiture. As a key member of our organization, you will play a critical role in driving process excellence and business outcomes across our operations.

In this role, you will oversee the end-to-end design, implementation, and enhancement of ServiceNow Service Management processes, leveraging ServiceNow's capabilities to create smart workflows and automate processes where possible. You will establish governance frameworks for compliance with ServiceNow guidelines, regulatory standards, and internal policies, ensuring process adherence and minimizing risks.

Responsibilities
  • Lead the design, implementation, and enhancement of ServiceNow Service Management processes
  • Establish governance frameworks for compliance and risk management
  • Collaborate closely with stakeholders to gather requirements and ensure effective communication
  • Develop and deliver training programs to drive stakeholder understanding and adoption of new processes and tools
  • Define key performance indicators (KPIs) and drive continuous improvement efforts
Requirements

To be successful in this role, you will need:

  • A degree in Business Administration, Engineering, Computer Science, or a related field
  • At least 10 years of experience in process management, operations, or a related field, with a focus on service management
  • Experience in working with ServiceNow, with a record of successfully implementing process improvements and delivering results
  • Proven experience in leading projects and implementing process improvements, with a strong ability to manage multiple projects simultaneously
  • Excellent analytical, problem-solving, and communication skills

This is a fantastic opportunity to join our team and contribute to the success of our organization. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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