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German Customer Service Expert
1 semana atrás
**About Us:**
Tn Portugal is a dynamic company seeking a German-speaking Customer Service Representative to join our team in Porto. Our mission is to provide exceptional customer experiences and deliver top-notch service.
**Job Overview:**
We're looking for a highly motivated individual with strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service. As a German-speaking Customer Service Representative, you'll be the primary point of contact for our German-speaking customers, providing solutions to inquiries and ensuring a seamless customer experience.
**Key Responsibilities:**
- Provide customer support via phone, email, and live chat, addressing customer inquiries and resolving issues efficiently.
- Collect customer feedback and share insights with the team to improve products and services.
- Foster long-term relationships with customers by offering personalized, friendly, and professional support.
- Develop in-depth knowledge of our products or services to guide customers through their journey and make informed decisions.
**Requirements:**
- Fluency in German (C2 level) is a must, both written and spoken.
- Previous experience in customer service or a similar role is a plus.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent communication skills with the ability to build rapport with customers.
- A positive attitude and genuine passion for helping others.
**Why Choose Tn Portugal?**
- We value your development and offer opportunities for growth within our company.
- Enjoy a range of benefits, including health insurance, wellness programs, and more.
- Be part of a supportive, friendly team where collaboration and creativity are key.
