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Application Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Ultracon Consultoria Tempo inteiro

Company Overview

Ultracon Consultoria is a leading provider of digital solutions, helping businesses navigate the complexities of technology. Our team is dedicated to delivering cutting-edge applications that drive innovation.

Job Description

We are seeking an Application Production Support Specialist to join our DTS - IT DIGITAL team, focusing on Artificial Intelligence group applications. As a key member of our team, you will be responsible for providing application support for AI-driven technologies, ensuring smooth operation and minimal downtime.

Responsibilities

  • Collaborate with business teams to understand workflows and address IT needs effectively
  • Maintain proper coverage during designated shifts and be available for Holidays/Weekends on a rotational basis
  • Proactively pick up tasks and issues received via email, phone, or in person, ensuring timely resolution
  • Communicate updates to business stakeholders, team members, and partnering teams on issue/task/project status
  • Identify systemic issues, understand root causes, and contribute to long-term solutions
  • Automate repetitive tasks by writing scripts and improving day-to-day processes
  • Contribute to post-release checkouts and ensure seamless deployment of updates

Requirements

  • Windows: PowerShell, Active Directory, Event Logs, etc.
  • Virtual Machines (VM): Hands-on experience with VM environments
  • Application Performance Monitoring: Familiarity with tools like Dynatrace
  • ITIL: Strong understanding of IT service management principles
  • Cloud Technologies: Experience with IT Cloud environments
  • RPA Tools: Knowledge of Blue Prism (preferred) or similar RPA platforms
  • SQL: Proficiency in Microsoft SQL Server
  • Infrastructure as Code: Experience with tools like Ansible
  • Language Skills:- English: Expert level (written and spoken)

Benefits

  • Impactful Work: Support cutting-edge AI technologies in the banking sector
  • Professional Growth: Develop your skills in a dynamic and innovative environment
  • Collaborative Culture: Be part of a team that values creativity, teamwork, and continuous improvement