Operational Excellence Specialist in Lisbon
Há 1 mês
We are seeking an Operational Excellence Specialist to join our team in Lisbon. As a key member of our Shared Service Center, you will play a critical role in ensuring the overall quality of our customer support team.
Responsibilities- Analyze top issues and work closely with other departments to identify areas for improvement
- Mentor agents on their quality and deliver training on new or changing policies
- Develop process documentation and manage investigations of escalations
To succeed in this role, you will need:
- A native level of Dutch or Flemish and a B2/C1 level of English
- 2 years of relevant work experience in a Shared Service Center or comparable environment
- Preferably a minimum of 1 year of experience within quality control/analysis or an audit
This role offers:
- A salary range in line with the market depending on your experience
- Other benefits such as private health care including dental care, life insurance, language courses, and cafeteria benefits
- A pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
We offer a relocation package to support your move to Lisbon:
- €2000 paid with 1st month of salary (out of Portugal and located on the islands)
- €1000 paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal)
Lisbon is a vibrant city with a rich cultural history. You can expect:
- A colorful city view
- A delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes, and a happy-go-lucky urban life
- A warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
We are a leading professional services company operating in the technological and digital field. Our diverse community of over 300,000 people is caring and supportive, and we believe in continuous improvement to take our careers to new places. We seek the highest level of equality and are committed to creating a workplace where everyone feels valued and respected.
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